Cannabis Customer Experience Management
Increase Sales and Profits with A Focus on Customer Experience
Access valuable customer feedback and data for improved retention
using engagement tools that help you quickly catch & resolve issues
As featured in…
Leading the cannabis industry with…
More Meaningful Data,
a greater range of Insightful Feedback,
and the best Customer Experience Management
a greater range of Insightful Feedback,
and the best Customer Experience Management
Create & Manage the Customer Experience
Customer Experience
Elevate loyalty. Capture customer thoughts and make improvements to be a stronger competitor. Understand your customer base and use their input to create experiences that increase demand.
Product Experience
Ensure customers love and seek your products. Test new ideas and gain valuable user feedback for product lines that exceed customer expectations. Quickly adapt to the evolving changes in the cannabis marketplace.
Business Experience
Understand important customer service touchpoints between budtenders and consumers. Track sales and performance. Gain insights about your operation to make needed adjustments for increased productivity & efficiency.
Make Decisions based on the
Most Valuable Information in Cannabis
Be Better Than Ever
Warnings to
Get Ahead of Issues
Get Ahead of Issues
Guidance to
Improve Performance
Tools to
Positively Impact Business
The Importance of CX (Customer Experience)
In a dynamic and saturated cannabis market, you have to stand out through a customer-centric approach. But it’s much more than delivering superior customer service
Customer Experience is about creating a customized journey that takes into account your customers’ purchases, behaviors, and feedback to make intelligent decisions that feed your bottom line
Great Customer Experience can bring in 5.7 times more revenue than competitors that lag behind in CX
49% of buyers have made impulse purchases after receiving a personalized experience
Loyal customers are 5X more likely to buy again and 4X more likely to make a recommendation
On average, customers tell 9 people about positive experiences, but 16 about negative experiences
A Simplified Tool That Puts You in Control (without always needing to be there to control it)
A Platform for Cannabis Companies to Curate the Customer Experience
Features that create a competitive advantage through measurable results
Targeted Messaging & Campaigns
Engage with your customers through personalized campaigns that you create, and you control. Track product purchases, build a specific list to target the right audience, and deliver timely messaging that supports your marketing & sales goals
Reputation Management
Consumers look to online reviews for input about their shopping decisions. One bad experience can influence many future purchases. Catch and resolve negative experiences to reduce harmful reviews and encourage positive ones
Customer Retention & Referral
Acquiring new customers is expensive, with estimates that it can be 8x-10x more costly to get new customers than retain existing. Keep your customers and incentivize their loyalty & referrals for increased sales and decreased marketing costs
CX Feedback Management
Take advantage of intelligent automated engagement that works to help you develop relationships and build a loyal customer base 24 / 7 / 365. Over time, customers receive short follow-up surveys about many aspects of their experience, offering important guidance for you
Nearly 15 Survey Types
We give you valuable insight and important information about improving your operation, from our array of behavioral psychologist approved and psychographically crafted Customer Journey surveys- Which are based on your specific business
RipeMetrics Surveys in 3 Steps
Automatic Survey
Customers are thanked after a purchase and then asked to complete a simple 3-4 question survey about their experience
Customers Engage
Your products and services are reviewed using Attribution Surveys, Net Promoter Score (NPS) and other valuable measures that provide valueable data over the relationship
Dashboard Update
Feedback appears on your dashboard instantly. Employees can tag, search and filter results to respond & resolve any concerns immediately.
Success Stories
"We’re using RipeMetrics to learn about what products our customers want, don’t want and what flaws there are in our service. It’s extremely valuable because we’re able to update our product selection and business practices based on the feedback we receive. We’re making improvements that will give customers what they want.”
Partners & Integrations
Are we missing an integration? Leave some feedback and we’ll see what we can do. Find out more
Ready To Experience RipeMetrics
Choose the best date on the calendar and you’ll have the option to pick available times convenient for you. You’ll receive a follow up email with a confirmation and additional info your the call.
