As you already know, acquiring a new customer is very expensive. It’s roughly 8 times more costly to acquire a new customer, than retain an existing one.
And, 82% of customers say they stop doing business with a company after a bad experience. However, 72% of customers say they’d continue buying if their issue is quickly and satisfactorily resolved.
One you’re setup, you’ll start gathering customer feedback, making it easy for you to identify the customers most likely to churn.
You’ll start receiving negative feedback alerts as they happen, allowing you to immediately address customer concerns in real-time, saving them from going to your competitors.
You’ll also start receiving weekly/monthly reporting and start seeing an ROI in as little as 30 days.
If RipeMetrics helps just one customer a month continue purchasing from you, the software will have paid for itself.