RipeMetrics uses Net Promoter Score® to capture real feedback from your customers – automatically
“We’re using RipeMetrics to look at what products our customers want, what they don’t want, and what flaws there are in our service. We’ve added Kushy Punch and other brands based on the feedback you’re generating for us. We’re getting great feedback; it’s valuable for us.
RipeMetrics provides an easier way for customers to provide feedback, which helps eliminate customers from leaving negative reviews in other places when they’re not happy.
Bigger picture we’re able to solicit feedback in a way that’s easy to manage, organize and utilize, which is extremely valuable because we’re able to make good changes to our selection and business practices, based on the feedback we received. “
Chris Boudreau
Founder & Board Member
1-800-CANNABIS & M Delivers
Upload your logo and customize your settings to seamlessly fit your brand
Your customers are thanked after a purchase and asked to complete a simple survey
They rate your service and product, providing feedback in their own words
As soon as they share their feedback, it appears on your dashboard instantly. You’re able to quickly and easily tag, search and filter the results. Respond and resolve any negative issues immediately!
See an integration missing? Leave us some feedback and we’ll see what we can do. Find out more
Collecting feedback is just the beginning.
You have the ability to take action on the feedback. Tag feedback so it’s easy to spot trends, mark it as important and resolve important issues.
Managing your feedback by tagging, categorizing and filtering allows you to quickly prioritize feedback requiring your immediate attention
Get instantly notified when you receive new negative feedback by email or Slack.
With alerts you can route feedback to the right person or team in your organization.
Turn on notifications for new negative feedback, weekly reviews and monthly reporting.
Sean Spicer
Director of Marketing
“In a number of cases, we were able to reach out to upset customers based on their feedback, both enabling better patient retention and avoiding potentially bad reviews.
If we can get that into somebody’s hand, within an hour or two after the delivery, and someone has an issue, they’re going to bitch at us instead of going to Weedmaps.
So that saves us a lot of grief and it tracks back to the customer, which Weedmaps does not.
If you strike while the iron is hot with an angry customer. you can cool them off quick; if you try to call them up two weeks after they had a bad experience, they’ll just hang up on you.
It’s a firewall against negative reviews, but additionally on the other hand if someone rates a high score we initiate a referral process and direct the patient to go onto review sites to post positive reviews.”
“If a customer just hits a 1 on RipeMetrics and doesn’t provide feedback, it’s just a data point that some customer was unhappy.
But if they put feedback in ‘oh my god, the driver hit my dog’ then it goes straight to the CEO.
If it’s a 1 and ‘the preroll tasted bad’ the customer service reps take care of that. There’s a hierarchy of support.
Stuff will ferment at the lower levels that nobody needs to look at, but sometimes an issue happens and somebody needs to look at it and there’s 2 reasons why.
1) It’s severe and can actually hurt the company
2) it’s happening over and over again.
The way you guys provide feedback allows us to see that super easy”
“I think the most MAJOR impact on the bottom line has been product feedback.
While we already had a number of the products in our roadmap, the high level of requests for Kushy Punch led to us bringing them on a bit earlier than planned.
The pre-existing interest in Kushy Punch was also useful to share with their CEO, giving us the leverage to get a 10% wholesale discount in their first few weeks.
In this case, as a featured product as well as an exclusive interview with the CEO and a very nice push from their social media teams.”
“Patients are saying ‘it’d be great if you guys had a rewards program’…we’ve had a rewards program since we started charging sales tax.
We sent out an email about it, but not all of our patients are on our email list, and I’m not going to waste a text blast to announce our rewards program, the drivers should be talking about that.
So if I see people requesting something we already have, I see it’s something we need to do a better job communicating and drivers need to be talking more about it with patients.
Another example is all the patients requesting more CBD products. We own nationwidecbd.com so we have a full range of lab tested cbd products that won’t fit into our delivery boxes.
They have to call up and ask for those specifically. We have our full lineup on the web, but in the feedback customers as requesting we start to add products we already have available… the message just isn’t getting out, and RipeMetics helped up identify this. “
We’re here to help! Shoot us a note by filling out the form below, and we’ll get back to you right away
We’ve put together some commonly asked questions to give you more information about RipeMetrics and what we can do for you.
Why should I care about Customer Experience and Feedback?
Organizations of every size need to be gathering feedback and acting on the concerns of their most important constituents – their customers!
In today’s business landscape, with competition increasing at at an accelerated pace, companies are searching for every advantage they can get. Market research, feedback, and customer experience tools more important than ever before.
71% of CEO’s say it increases profitability, revenue, growth and customer retention… all things vitally important to a businesses success.
And by the way, in transaction based businesses, sales are driven by excellent customer experiences. Customers who’ve had the best experiences spend 140% more on average, than those who’ve had mediocre experiences.
So if you’re in the cannabis industry, keeping customers and doing everything you can to ensure they’re well taken care of can make you a lot more profitable than simply acquiring new customers.
Does this Integrate with Point-of-Sale Systems?
Currently, we’re integrated with delivery management platforms Driven, Onfleet and Getswift.
Additionally, we’re developing API integrations with industry leading POS systems and loyalty software providers.
As of now, our software allows for CSV imports so we can integrate your POS with minimal friction and virtually no training required.
What are the terms of the agreement?
We offer a free 30-day trial to ensure you’re seeing value in the product. After, we have a month-to-month and annual plans.
Do I need additional hardware from RipeMetrics?
Nope. You can use any computer with a modern browser and an internet connection to access the RipeMetics Dashboard. Your customers can complete the survey feedback on their smart phone device.
There is no hardware to buy. We can integrate with your existing delivery management platform, loyalty provider or point-of-sale system.
When do I see an ROI?
As you already know, acquiring a new customer is very expensive. It’s roughly 8 times more costly to acquire a new customer, than retain an existing one.
And, 82% of customers say they stop doing business with a company after a bad experience. However, 72% of customers say they’d continue buying if their issue is quickly and satisfactorily resolved.
One you’re setup, you’ll start gathering customer feedback, making it easy for you to identify the customers most likely to churn.
You’ll start receiving negative feedback alerts as they happen, allowing you to immediately address customer concerns in real-time, saving them from going to your competitors.
You’ll also start receiving weekly/monthly reporting and start seeing an ROI in as little as 30 days.
If RipeMetrics helps just one customer a month continue purchasing from you, the software will have paid for itself.
What is your support system? What if I need help?
We have the best support in the industry.
We provide in-depth and comprehensive support. Just use the in-app chat feature and we’ll get your issues solved quickly.
If you need help with customer experience feedback, and getting more value from RipeMetrics, you can schedule a Customer Success call Monday-Friday 8am-6pm PST.
No more waiting around for responses and wasting time. All the support you need, whenever you need it.
What if I have multiple locations and stores?
We provide enterprise level plans and support for retail chains or operators with multiple dispensaries.
How long does it take to set up?
Getting setup on RipeMetrics is quick and easy.
Your customer experience program will be set up within one business day of your kick-off call with our Customer Success team.
Once you sign up for your free 30-day trial, we’ll connect your account and ensure your settings are dialed in correctly.
That’s it – nothing to install. We also offer free training sessions to make sure you are set up for success.
Who are you guys, anyway?
We’re a Canopy San Diego company and our mission is to elevate Customer Experience for the cannabis industry.
We provide business intelligence tools helping cannabis companies capture the voice of customer feedback to make better-informed decisions, increase loyalty and cut marketing waste.
Ready to see how RipeMetrics is the quickest and easiest way to gather and manage actionable feedback from your cannabis customers?
Simply select a day from the calendar below and you’ll have the option to pick available times convenient for you. You’ll receive a follow up email with a confirmation and additional info for the call.
