Debating which products to carry? Let customer demand fill your product line with winners… and minimize the losers before they cost you money
Why Customer Experience (CX)?
In today’s dynamic and highly saturated cannabis market, delivery services and dispensaries need to differentiate themselves through a customer-centric approach. But it’s much more than delivering superior customer service.
Customer Experience is about creating a customized journey that takes into account your customers’ feedback and behaviors in order to make intelligent decisions that feed your bottom line.
CX is a Competitive Advantage
Customers won’t do business with you unless you give them a reason and connect on an emotional level.
Consider these statistics:
“We’re able to solicit feedback in a way that’s easy to manage, organize and utilize”
“We’re using RipeMetrics to learn about what products our customers want, don’t want and what flaws there are in our service. It’s extremely valuable because we’re able to update our product selection and business practices based on the feedback we receive. We’re making improvements that will give customers what they want.”
A Curated Cannabis Customer Experience Platform
Features that create a competitive advantage through bottom-line results