Cannabis Customer Experience Management
Increase Sales and Profits
with a Focus on Customers
As featured in…
Make Decisions with the
Most Valuable Information in Cannabis
A Platform for Cannabis Companies to Curate the Customer Experience
Features that create a competitive advantage with measurable results
Targeted Messaging Campaigns
Engage with customers through personalized campaigns that you create, and you control. Track product purchases, build a specific list to target the right audience, and deliver timely messages that support your marketing & sales goals
CX Feedback Management
Take advantage of intelligent automated engagement that works to help you develop relationships and build a loyal customer base: 24 / 7 / 365. Over time, customers receive short follow-up surveys about varied aspects of their experience, offering important guidance for you
Reputation Management
Consumers look to online reviews for input about their shopping decisions. One bad experience can influence many future purchases. Catch and resolve negative experiences to reduce harmful reviews and encourage positive ones
Over 15 Survey Types
Utilize valuable insight and important information to improve your operation with an array of psychographically crafted and behavorial psychologist approved Customer Journey surveys- Based on your specific business
Customer Retention & Referral
Acquiring new customers is expensive, with estimates that it can be 8x-10x more costly to get new customers than retain existing. Keep your customers and incentivize their loyalty & referrals for increased sales and decreased marketing costs
Leading the cannabis industry with…
More Meaningful Data,
a greater range of Insightful Feedback,
and the best Customer Experience Management
a greater range of Insightful Feedback,
and the best Customer Experience Management
Retail Dispensary
eXperience Management
The dispensary environment is intensely competitive and highly challenging. Score an edge and excel with a better understanding of your performance
Retail Delivery
eXperience Management
Delivery is the fastest growing segment in cannabis, and is set to become far more competitive. Get the information you need to become a dominant force
Retail Dispensary
eXperience Management
The dispensary environment is intensely competitive and highly challenging. Score an edge and excel with a better understanding of your performance
Retail Delivery
eXperience Management
Delivery is the fastest growing segment in cannabis, and is set to become far more competitive. Get the information you need to become a dominant force
Brand & Product
eXperience Management
There are many great brands, but limited retailer shelf space. Gain important guidance from consumer feedback to show distributors & retailers that your products are superior and make insightful product refinements
Wholesale Distribution
eXperience Management
Distribution is the most challenging and cost-intensive business model. Cut your risks by knowing more about the performance of your products, with the ability to prove to retailers why they are better
Brand & Product
eXperience Management
There are many great brands, but limited retailer shelf space. Gain important guidance from consumer feedback to show distributors & retailers that your products are superior and make insightful product refinements
Wholesale Distribution
eXperience Management
Distribution is the most challenging and cost-intensive business model. Cut your risks by knowing more about the performance of your products, with the ability to prove to retailers why they are better
Be Better Than Ever
Warnings to
Get Ahead of Issues
Get Ahead of Issues
- Receive immediate text & email alerts about problems and bad reviews
- Respond instantly to customer issues through our messaging center
- Identify and track ongoing customer problems, poor employee performance, and bad products
Guidance to
Improve Performance
- Build a deeper understanding of performing products and developing trends
- Monitor the performance of employees, and the history of customers
- Take action to improve sales and increase profits with better information & guidance
Tools to
Positively Impact Business
- Our automated ChatBot increases employee efficiency and improves customer service - 24 hours a day, 365 days per year
- Communicate with many customers instantly through our messaging center
- Connect to your customers in ways that are more engaging and convenient for them
growth & customer retention - Ready to learn more?
The Importance of CX
(Customer Experience)
Great Customer Experience can bring in 5.7 times more revenue than competitors that lag behind in CX
49% of buyers have made impulse purchases after receiving a personalized experience
Loyal customers are 5X more likely to buy again and 4X more likely to make a recommendation
On average, customers tell 9 people about positive experiences, but 16 about negative experiences
A Simplified Tool That Puts You in Control
(without always needing to be there to control it)
“We’re using RipeMetrics to learn about what products our customers want, don’t want and what flaws there are in our service. It’s extremely valuable because we’re able to update our product selection and business practices based on the feedback we receive. We’re making improvements that will give customers what they want.”
Sean Spicer
Director of Marketing, M Delivers
Create & Manage the Customer Experience
Enhance every experience with the RipeMetrics CX platform, while ensuring customers are enticed to return
Customer Experience
Elevate loyalty. Capture customer thoughts and make improvements to be a stronger competitor. Understand your customer base and use feedback to create experiences that increase demand.
Product Experience
Ensure customers love and seek your products. Test new ideas and gain valuable user insight to have product lines that exceed customer expectations. Quickly adapt to the evolving changes in the cannabis marketplace
Business Experience
Understand important customer service touchpoints between budtenders and consumers. Track sales and performance. Gain insights about your operation to make needed adjustments for increased productivity & efficiency.
RipeMetrics Surveys in 3 Steps
Automatic Survey
Customers are thanked after a purchase and then asked to complete a simple 3-4 question survey about their experience
Customers Engage
Your products and services are reviewed using attribution surveys, Net Promoter Score (NPS) and other valuable measures that provide valuable data
Automated Messaging
Customers are thanked after a purchase and then asked to complete a simple 3-4 question survey about their experience
Customer Engagement
Your products and services are reviewed using Attribution Surveys, Net Promoter Score (NPS) and other Key Data Measures that provide valuable data over the course of your relationship
Insightful Data
Feedback appears on your dashboard instantly. Employees can tag, search and filter results to respond & resolve any concerns immediately.
Dashboard Update
Feedback appears on your dashboard instantly. Employees can tag, search and filter results to respond & resolve any concerns immediately
Partners & Integrations
Are we missing an integration? Leave some feedback and we’ll see what we can do
Ready To Experience RipeMetrics
Choose the best date on the calendar and you’ll have the option to pick available times convenient for you. You’ll receive a follow up email with confirmation and additional information for the call.
