Our unique dashboard helps you create Surveys, interpret Results and manage your Account Settings with a simple, intuitive online interface
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DON’T JUST ASSUME WHAT YOUR CUSTOMERS WANT…
ASK THEM!
RipeMetrics is the leading survey, feedback and customer experience management platform for the cannabis industry
Get Potent Customer Feedback
Discover buyers’ cravings and real-life preferences to shape your business and marketing decisions
Nurture Repeat Sales from Current Customers
Increase upfront sales and long-term customer value
Create Unbeatable Customer Experiences
Discover actionable ideas to delight and ‘lock in’ your best customers
Engage Your Customers to Guide Your Growth
Use customer demand to drive inventory planning for increased sales and profitability
Get Potent Customer Feedback
Discover buyers’ cravings and real-life preferences to shape your business and marketing decisions
Engage Your Customers to Guide Your Growth
Use customer demand to drive inventory planning for increased sales and profitability
Nurture Repeat Sales from Current Customers
Increase upfront sales and long-term customer value
Create Unbeatable Customer Experiences
Discover actionable ideas to delight and ‘lock in’ your best customers
HOW IT WORKS
RipeMetrics provides a secure, web-based survey platform designed to capture and interpret feedback, to help your canna-business make better informed business and marketing decisions
CREATE YOUR SURVEY
Use our simple software tool to create anything from short feedback polls to in-depth research questionnaires (Don’t worry, our Topic Templates make it easy!)
PUBLISH AND SHARE
Position your questionnaires during and after each sale to gather real, meaningful data by getting inside their heads at the most fertile points in their buying journey
LEARN FROM RESULTS
Get insight into what your customers, clients and staff are thinking with simple interpretations of your strategically-organized questionnaire data
DON’T TAKE YOUR CUSTOMERS FOR GRANTED. ENGAGE THEM TO PROVIDE THE EXPERIENCE THEY CRAVE
Use Customer Experience and Product Feedback to Gain Valuable Insights Into Your Dispensary’s Most Profit-Rich Inventory and Sales Opportunities
Imagine getting inside your customer’s head at pivotal points in their customer journey… and letting them tell you exactly what they want to buy next!
Win more sales, improve loyalty and reduce marketing waste
In fact, when they’re done right, surveys are MUCH more than an effective customer-engagement tool. Our Topic Templates and reporting module helps you distill significant, business-building information from your best customers… for a dramatic increase in sales conversions, inventory planning and lifetime customer value.
No matter the cannabis business, you can…
MAKE SMARTER MARKETING AND BUSINESS DECISIONS TO GROW YOUR PROFITS
DELIVERY SERVICES
Debating which products to carry? Let customer demand fill your product line with winners… and minimize the losers before they cost you money
DISPENSARIES
Not sure if your customers are satisfied with your retail store? Discover how to make your store indispensable for their cannabis product purchases and peace of mind
BRANDS
Improve your products & positioning, marketing and customer service initiatives for more sales today and long-term profits tomorrow
FEED YOUR BOTTOM LINE WITH INTELLIGENT, DATA-BASED DECISIONS DISTILLED FROM REAL CUSTOMER FEEDBACK
RipeMetrics’ feedback allows us to see and resolve issues very easily.
“Sometimes an issue happens and there are two reasons why we need to look at it: First, it’s severe and can hurt the company and second, it’s happening over and over again. Ripe Metrics’ feedback allows us to see and resolve issues very easily.
Chris Boudreau, DrivenbyM
PARTNERS AND INTEGRATIONS
7 different question types allow you to generate comprehensive surveys easily (especially when you have our Topic Templates and Quick-Start guides to help you!)
SkipLogic enables you to create advanced Surveys that skip questions based on a respondent’s answers (saving them time and effort, while zeroing in on the high-value answers you need to know)
Share your Surveys! Questionnaires, Polls and Surveys can be completed and reviewed on both desktop and mobile devices, offering maximum exposure and results
Survey results are organized by question topics, so you can analyze and interpret data quickly and easily
FEATURES
Our unique dashboard helps you create Surveys, interpret Results and manage your Account Settings with a simple, intuitive online interface
7 different question types allow you to generate comprehensive surveys easily (especially when you have our Topic Templates and Quick-Start guides to help you!)
SkipLogic enables you to create advanced Surveys that skip questions based on a respondent’s answers (saving them time and effort, while zeroing in on the high-value answers you need to know)
Share your Surveys! Questionnaires, Polls and Surveys can be completed and reviewed on both desktop and mobile devices, offering maximum exposure and results
Survey results are organized by question topics, so you can analyze and interpret data quickly and easily
ARE YOU READY TO MAKE SURE YOU’RE DELIGHTING CUSTOMERS EVERY STEP OF THE WAY? GET STARTED TODAY!
TYPES OF FEEDBACK
CUSTOMER SATISFACTION
Measure customer satisfaction by asking your customers what they think about your company’s products and practices — and guiding them to reveal hidden profit opportunities and unseen obstacles to your cannabis business growth
NET PROMOTER SCORE
Are your customers willing to recommend your business to others? Evaluate customer loyalty and satisfaction, so you can transition up-front customer sales and profits… to consistent long-term clients… to devoted product evangelists!
PRODUCT VALIDATION
Validate your product ideas with up-to-the-minute opinions and requests from actual customers — your best target audience. Remember, one tweak can make all the difference to your product’s popularity, profitability and cross-selling appeal
EMPLOYEE ENGAGEMENT
Maintain a positive work environment by discovering your staff team’s opinions, suggestions, gripes and gold stars. After all, your dispensary’s customer experiences are driven by front-line employee attitudes… make sure they’re on the right track!
GOT QUESTIONS? WE’VE GOT ANSWERS.
We’re here to help! Shoot us a note by filling out the form below, and we’ll get back to you right away
CONTACT US
PHONE: (619) 324-8835
EMAIL: info@ripemetrics.com
FREQUENTLY ASKED QUESTIONS
We’ve put together some commonly asked questions to give you more information about RipeMetrics and what we can do for you.
Does this Integrate with Point-of-Sale Systems?
Currently, we’re integrated with delivery management platforms Driven, Onfleet and Getswift.
Additionally, we’re developing API integrations with industry leading POS systems and loyalty software providers.
As of now, our software allows for CSV imports so we can integrate your POS with minimal friction and virtually no training required.
What are the terms of the agreement?
We offer a free 30-day trial to ensure you’re seeing value in the product. After, you pay month-to-month and can cancel at any time.
Do I need additional hardware from RipeMetrics? Are there set-up costs?
Nope and nope. You can use any computer, tablet or phone with a modern browser and an internet connection to access RipeMetics.
There is no hardware to buy or setup costs. We can integrate with your existing delivery management platform, loyalty provider or point-of-sale system.
When do I see an ROI?
You could see results in the first 14 days. If you’re a new shop just opening, you could see ROI in as little as 30 days.
What is your support system? What if I need help?
We have the best support in the industry.
We provide in-depth and comprehensive support. Just use the in-app chat feature and we’ll get your issues solved in minutes, not days.
If you need help with customer experience feedback, and getting more value from RipeMetrics, you can schedule a call at any time.
No more waiting around for responses and wasting time. All the support you need, whenever you need it.
What’s the guarantee?
You will have a 30-day trial to make sure you see the value of RipeMetrics before committing.
What if I have multiple locations and stores?
We provide enterprise level plans and support for retail chains or operators with multiple dispensaries.
How long does it take to set up?
Getting setup on RipeMetrics is quick and easy.
Your customer experience program will be set up within one business day of your kick-off call with our Customer Success team.
Once you sign up for your free 30-day trial, we’ll connect your account and ensure your settings are dialed in correctly.
That’s it – nothing to install, no setup costs. We also offer free training sessions to make sure you are set up for success.
Who are you guys, anyway?
We’re a Canopy San Diego company and our mission is to elevate Customer Experience for the cannabis industry. We provide intelligence tools helping cannabis companies capture the voice of customer feedback to make better-informed decisions, increase loyalty and cut marketing waste.
