LOTS OF COMPANIES SEND TEXT MESSAGES
Optimize & Automate the Customer Experience
A Simplified Tool That Puts You in Control
(without always needing to be there to control it)
Simplify Retention Marketing and Gather Valuable Feedback
Customers give reviews that offer essential insight about products and services in Performance Measures, Net Promoter Scoring (NPS), other Key Value Metrics & Leading Indicators
Feedback appears on your dashboard instantly. Employees can tag, search and filter results to respond & resolve any concerns immediately.
Improved with Behavioral Science
We work with a behavioral psychologist to craft demographic & psychographic customer journey surveys and messaging. Creating a better mechanism for capturing and utilizing valuable feedback.
The Importance of CX
“We’re using RipeMetrics to learn about what products our customers want, don’t want and what flaws there are in our service. It’s extremely valuable because we’re able to update our product selection and business practices based on the feedback we receive. We’re making improvements that will give customers what they want.”
Director of Marketing, M Delivers