Increase Sales and Profits
with a Focus on Customers

Measure your marketing performance, get feedback to understand your operational effectiveness, and access game changing reports

As featured in…

New Cannabis Ventures
Ganjaprenuer
Direct Cannabis Network
Canopy San Diego

Make Decisions with the
Most Valuable Information in Cannabis

We use NPS Scoring, Marketing Performance Measures, Proprietary Machine Learning Algorithms, and an
array of other tools to help you become a leader in your market
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A Platform for Cannabis Companies to Curate the Customer Experience

Features that create a competitive advantage with measurable results

Customer Retention & Referral

Acquiring new customers is expensive, with estimates that it can be 8x-10x more costly to get new customers than retain existing. Keep your customers and incentivize their loyalty & referrals for increased sales and decreased marketing costs

Over 15 Survey Types

Utilize valuable insight and important information to improve your operation with an array of psychographically crafted and behavorial psychologist approved Customer Journey surveys- Based on your specific business

Targeted Messaging Campaigns

Engage with customers through personalized campaigns that you create, and you control. Track product purchases, build a specific list to target the right audience, and deliver timely messages that support your marketing & sales goals

CX Management

Take advantage of intelligent automated engagement that works to help you develop relationships and build a loyal customer base: 24 / 7 / 365. Over time, customers receive short follow-up surveys about varied aspects of their experience, offering important guidance for you

Reputation Management

Consumers look to online reviews for input about their shopping decisions. One bad experience can influence many future purchases. Catch and resolve negative experiences to reduce harmful reviews and encourage positive ones

Leading the cannabis industry with…

More Meaningful Data,
a greater range of Insightful Feedback,
and the best Customer Experience Management

Retail Dispensary
eXperience Management

The dispensary environment is intensely competitive and highly challenging. Score an edge and excel with a better understanding of your performance​

Retail Delivery
eXperience Management

Delivery is the fastest growing segment in cannabis, and is set to become far more competitive. Get the information you need to become a dominant force

Retail Dispensary
eXperience Management

The dispensary environment is intensely competitive and highly challenging. Score an edge and excel with a better understanding of your performance​

Retail Delivery
eXperience Management

Delivery is the fastest growing segment in cannabis, and is set to become far more competitive. Get the information you need to become a dominant force

Brand & Product
eXperience Management

 There are many great brands, but limited retailer shelf space. Gain important guidance from consumer feedback to show distributors & retailers that your products are superior and make insightful product refinements

Wholesale Distribution
eXperience Management

Distribution is the most challenging and cost-intensive business model. Cut your risks by knowing more about the performance of your products, with the ability to prove to retailers why they are better

Brand & Product
eXperience Management

There are many great brands, but limited retailer shelf space. Gain important guidance from consumer feedback to show distributors & retailers that your products are superior and make insightful product refinements

Wholesale Distribution
eXperience Management

Distribution is the most challenging and cost-intensive business model. Cut your risks by knowing more about the performance of your products, with the ability to prove to retailers why they are better

Be Better Than Ever

Warnings to
Get Ahead of Issues

  • Receive immediate text & email alerts about problems and bad reviews
  • Respond instantly to customer issues through our messaging center
  • Identify and track ongoing customer problems, poor employee performance, and bad products

Guidance to
Improve Performance

  • Build a deeper understanding of performing products and developing trends
  • Monitor the performance of employees, and the history of customers
  • Take action to improve sales and increase profits with better information & guidance

Tools to
Positively Impact Business

  • Our automated ChatBot increases employee efficiency and improves customer service - 24 hours a day, 365 days per year
  • Communicate with many customers instantly through our messaging center
  • Connect to your customers in ways that are more engaging and convenient for them

Increase Sales, profitability,
growth & customer retention - Ready to learn more?

The Importance of CX
(Customer Experience)

In a dynamic and saturated cannabis market, you have to stand out through a customer-centric approach. But it’s much more than delivering superior customer service
 
Customer Experience is about creating a customized journey that reflects your customers’ purchases, behaviors, and feedback to make intelligent decisions that feed your bottom line

Great Customer Experience can bring in 5.7 times more revenue than competitors that lag behind in CX

49% of buyers have made impulse purchases after receiving a personalized experience

Loyal customers are 5X more likely to buy again and 4X more likely to make a recommendation

On average, customers tell 9 people about positive experiences, but 16 about negative experiences

A Simplified Tool That Puts You in Control
(without always needing to be there to control it)

Our CXM solution will empower you to create your own custom targeted campaigns, and utilize data tools with computer intelligence automation, all to increase loyalty, feedback and reviews (while simplifying customer communication)

“We’re using RipeMetrics to learn about what products our customers want, don’t want and what flaws there are in our service. It’s extremely valuable because we’re able to update our product selection and business practices based on the feedback we receive. We’re making improvements that will give customers what they want.”

Sean Spicer

Director of Marketing, M Delivers

Create & Manage the Customer Experience​

Enhance every experience with the RipeMetrics CX platform, while ensuring customers are enticed to return

Customer Experience

Elevate loyalty. Capture customer thoughts and make improvements to be a stronger competitor. Understand your customer base and use feedback to create experiences that increase demand.

Product Experience

Ensure customers love and seek your products. Test new ideas and gain valuable user insight to have product lines that exceed customer expectations. Quickly adapt to the evolving changes in the cannabis marketplace

Business Experience

Understand important customer service touchpoints between budtenders and consumers. Track sales and performance. Gain insights about your operation to make needed adjustments for increased productivity & efficiency.

RipeMetrics Surveys in 3 Steps

Automatic Survey

Customers are thanked after a purchase and then asked to complete a simple 3-4 question survey about their experience

Customers Engage

Your products and services are reviewed using attribution surveys, Net Promoter Score (NPS) and other valuable measures that provide valuable data

Automated Messaging

Customers are thanked after a purchase and then asked to complete a simple 3-4 question survey about their experience

Customer Engagement

Customers give reviews that offer essential insight about products and services in Performance Measures, Net Promoter Scoring (NPS), other Key Value Metrics & Leading Indicators

Insightful Data

Feedback appears on your dashboard instantly. Employees can tag, search and filter results to respond & resolve any concerns immediately.

Dashboard Update

Feedback appears on your dashboard instantly. Employees can tag, search and filter results to respond & resolve any concerns immediately

Partners & Integrations

Are we missing an integration? Leave some feedback and we’ll see what we can do

slack
zuna
onfleet
get-swift

Ready To Experience RipeMetrics

Choose the best date on the calendar and you’ll have the option to pick available times convenient for you. You’ll receive a follow up email with confirmation and additional information for the call.

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Cannabis Customer Experience (CX) News

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