DELIVERY SERVICES
Debating which products to carry? Let customer demand fill your product line with winners… and minimize the losers before they cost you money
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The quickest and easiest way to make data-based business decisions distilled from real customer feedback
We use Net Promoter Score to automatically capture real-time feedback from your customers
Why Customer Experience (CX)?
In today’s dynamic and highly saturated cannabis market, delivery services and dispensaries need to differentiate themselves through a customer-centric approach. But it’s much more than delivering superior customer service.
Customer Experience is about creating a customized journey that takes into account your customers’ feedback and behaviors in order to make intelligent decisions that feed your bottom line.
Easily Measure and Benchmark Performance
Stop relying on reviews from content sites like WeedMaps or Google to measure your performance.
Automatically Gather Actionable Feedback
Receive timely, relevant and actionable data that helps ensure positive experiences, resolve negative ones and create loyalty.
Increase Customer Retention
Deliver targeted retention marketing campaigns to customers based on their behaviors and preferences.
CX is a Competitive Advantage
Customers won’t do business with you unless you give them a reason and connect on an emotional level.
Consider these statistics:
Brands with superior Customer Experience bring in 5.7 times more revenue than competitors that lag in CX.
Customers tell an average of 9 people about a positive experience, but they tell 16 people about a negative experience.
Offering a high-quality customer experience can lower the cost of serving customers by up to 33%.
Loyal customers are 5X more likely to purchase again and 4X more likely to refer a friend to the company.
80% of customers say they’re more likely to do business with a company if it offers personalized experiences.
A 2% increase in customer retention is the same to profits as cutting costs by 10%.
73% of consumers say a good experience is key in influencing their brand loyalties.
Customers are likely to spend 140% more after a positive experience than customers who report negative experiences.
INCREASE YOUR PROFITABILITY, REVENUE, GROWTH AND CUSTOMER RETENTION WITH RIPEMETRICS. READY TO LEARN MORE?
“We’re able to solicit feedback in a way that’s easy to manage, organize and utilize”
“We’re using RipeMetrics to learn about what products our customers want, don’t want and what flaws there are in our service. It’s extremely valuable because we’re able to update our product selection and business practices based on the feedback we receive. We’re making improvements that will give customers what they want.”
A Curated Cannabis Customer Experience Platform
Features that create a competitive advantage through bottom-line results
CX Feedback Management
Your customers are walked through a quick follow-up survey that measures their experience by utilizing Net Promoter Score.
By proactively reaching out to your customers, you are establishing your commitment to service and working to build a loyal customer base.
Customer Retention
Acquiring new customers is extremely costly, with estimates stating that it’s 8 times more costly to acquire new customers than retain existing ones.
Start retaining your customers and incentivize their loyalty.
Reputation Management
Consumers rely on online reviews in order to make decisions about where to shop for cannabis.
All too often, one bad experience influences future customers from visiting you.
By resolving negative experiences immediately, your business can reduce harmful online reviews and encourage positive ones.
Targeted Messaging and Campaigns
There are plenty of sophisticated cannabis consumers that want dispensaries to recognize and appreciate their business.
There’s no better way to engage with these customers than through personalized campaigns.
Track your customers buying habits and deliver targeted and timely messaging directly to them.
8 Survey Types
We offer valuable insight to clients from our 8 carefully scripted Customer Journey and CXM feedback surveys:
- Customer Experience (Surveys with General and Specific Questions)
- Net Promoter Score (NPS)
- Customer Insight Relative to Demographics
- Overall Product Feedback
- Specific Product Feedback About a Particular Product(s) or Brand for Consideration
- Competitor Analysis
- Compliance Review
- Retention Evaluation
- Delivery Experience
Effective Customer Experience Creates Internal Efficiencies and Boosts Your Bottom Line
OPERATIONAL EFFICIENCIES
POSITIVE BUSINESS IMPACT
INCREASE YOUR PROFITABILITY, REVENUE, GROWTH AND CUSTOMER RETENTION WITH RIPEMETRICS. READY TO LEARN MORE?
PARTNERS AND INTEGRATIONS
See an integration missing? Leave us some feedback and we’ll see what we can do. Find out more
ARE YOU READY TO MAKE SURE YOU’RE DELIGHTING CUSTOMERS EVERY STEP OF THE WAY? GET STARTED TODAY!
FREQUENTLY ASKED QUESTIONS
We’ve put together some commonly asked questions to give you more information about RipeMetrics and what we can do for you.
Why is customer experience and feedback important?
In today’s consumer-driven environment, customers determine loyalty based on experience; in fact, a recent Frost & Sullivan survey states that “by 2020, customer experience will overtake price and product as the key brand differentiator”.
Therefore, customer engagement is a critical part of effective retention.
How does RipeMetrics work?
Step 1: Your customers and thanked after a purchase and are asked to complete a simple survey
Step 2: Customers rate your service and product, providing feedback using Net Promoter Score (NPS) and their own words
Step 3: As soon as they share their feedback, it appears on your dashboard instantly. Employees can quickly and easily tag, search and filter the results, and respond and resolve any negative issues immediately.
Are you going to over-survey my customers?
No. We’ve built a highly-intelligent system that uses logic to determine when customers are surveyed. Our strategy is simple. Offer a better survey experience to your customers that maximizes responses and data quality while reducing opt-outs.
I don’t like completing surveys, so why will my customers want to complete them?
We realize that not every customer will participate in surveys, but statistically, we are seeing a 30% completion rate. And although this response rate might be lower than you’d like, the feedback is valuable and provides great insight into areas of success and improvement.
Why will my customers want to complete a follow-up survey?
The RipeMetrics platform was designed to maximize input and engagement from your customers. We provide you with communications materials to educate your customers and provide them with expectations regarding the feedback management process. Additionally, we incentivize your customers’ use of the platform through couponing and cause marketing.
What is cause marketing and how does this work?
Corporate Social Responsibility (CSR) is extremely important, as it demonstrates your commitment to the future of our world. Customers want to know that the companies they support are giving back to trusted causes, and RipeMetrics is helping you to do just that.
We’ve partnered with a variety of non-profit organizations, and based on your choice, a donation will be made to that organization based on your customer’s participation in the survey.
Does this Integrate with Point-of-Sale Systems?
We are currently integrated with delivery management platforms Onfleet and Getswift. Additionally, we’re integrated with Zuna POS and are in the process of adding new POS partners to our integration.
What are the terms of the agreement?
We offer a 30-day free trial to ensure you’re seeing value in the platform; following the trial, we offer both month-to-month and annual subscription plans.
How much does it cost?
Pricing is determined based on volume. During the demo, we can assess your needs and provide you with customized pricing.
Do I need additional hardware from RipeMetrics?
No. You can use any computer with a modern browser and an internet connection to access the RipeMetrics dashboard.
Can I try RipeMetrics for free before committing?
Yes. We offer customers a 30-day free trial.
Let’s Schedule a Demo
Ready to see how RipeMetrics is the quickest and easiest way to gather and manage actionable feedback from your cannabis customers?
Simply select a day from the calendar below and you’ll have the option to pick available times convenient for you. You’ll receive a follow up email with a confirmation and additional info for the call.
NEED HELP? FIRE AWAY!
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