Improve Loyalty, Retention
& Marketing Performance

Technology to Optimize & Automate the Customer Journey and gain Feedback with a better Loyalty System, Retention Program and Marketing Performance

As featured in…

New Cannabis Ventures
Direct Cannabis Network
Canopy San Diego

Make Decisions Based on
Valuable Feedback from Your Customers

Curate the Customer Experience (CX)

Utilize features that create a competitive advantage with measureable results

Targeted Messaging Campaigns

Engage with customers through personalized campaigns that you create, and you control. Track product purchases, build a specific list to target the right audience, and deliver timely messages that support your marketing & sales goals

CX Feedback Management

Take advantage of intelligent automated engagement that works to help you develop relationships and build a loyal customer base: 24 / 7 / 365. Over time, customers receive short follow-up surveys about varied aspects of their experience, offering important guidance for you

Reputation Management

Consumers look to online reviews for input about their shopping decisions. One bad experience can influence many future purchases. Catch and resolve negative experiences to reduce harmful reviews and encourage positive ones

15 Survey Types

Utilize valuable insight and important information to improve your operation with an array of psychographically crafted and behavorial psychologist approved Customer Journey surveys- Based on your specific business

Customer Retention & Referral

Acquiring new customers is expensive, with estimates that it can be 8x-10x more costly to get new customers than retain existing. Keep your customers and incentivize their loyalty & referrals for increased sales and decreased marketing costs

We Make it Easy

It's all About Personalization

Cannabis CXM (Customer Experience Management)

A Simplified Tool That Puts You in Control
(without always needing to be there to control it)

Our CXM solution will empower you to create your own custom targeted campaigns, and utilize data tools with computer intelligence automation, all to increase loyalty, feedback and reviews (while simplifying customer communication)

RipeMetrics Surveys in 3 Steps

1. Automated Messaging

Customers are thanked after a purchase and then asked to complete a simple 3-4 question survey about their experience​

2. Customer Engagement

Customers give reviews that offer essential insight about products and services in Performance Measures, Net Promoter Scoring (NPS), other Key Value Metrics & Leading Indicators

3. Insightful Data

Feedback appears on your dashboard instantly. Employees can tag, search and filter results to respond & resolve any concerns immediately.

Improved with Behavioral Science

We work with a behavioral psychologist to craft demographic & psychographic customer journey surveys and messaging. Creating a better mechanism for capturing and utilizing valuable feedback.

RipeMetrics can Help you on your Journey to Build a World Class Cannabis Customer Experience

The Importance of CX
(Customer Experience)

In a dynamic and saturated cannabis market, you have to stand out through a customer-centric approach. But it’s much more than delivering superior customer service

Better Solutions for Cannabis Operators

Retail Dispensary

Experience Management

  • An intensely competitive and highly challenging environment
  • Score an edge and excel with better understanding of your performance​

Retail Delivery

Experience Management

  • The fastest growing and increasingly competitive segment in cannabis
  • Get the information you need to become a dominant force

Brand & Product

Experience Management

  • Gain input from consumer feedback to show distributors & retailers that your products are superior
  • Make insightful product refinements

Wholesale Distribution

Experience Management

  • Cut risk in an expensive business model by knowing more about product performance
  • Effectively prove to retailers why your products are better

Partners & Integrations

RipeMetrics can help you on your journey to build a world class cannabis customer experience

“We’re using RipeMetrics to learn about what products our customers want, don’t want and what flaws there are in our service. It’s extremely valuable because we’re able to update our product selection and business practices based on the feedback we receive. We’re making improvements that will give customers what they want.”

Sean Spicer

Director of Marketing, M Delivers

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World Class Customer Experience

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