Improve Loyalty, Retention
& Marketing Performance
As featured in…
Make Decisions Based on
Valuable Feedback from Your Customers
Curate the Customer Experience (CX)
Utilize features that create a competitive advantage with measureable results
Targeted Messaging Campaigns
Engage with customers through personalized campaigns that you create, and you control. Track product purchases, build a specific list to target the right audience, and deliver timely messages that support your marketing & sales goals
CX Feedback Management
Take advantage of intelligent automated engagement that works to help you develop relationships and build a loyal customer base: 24 / 7 / 365. Over time, customers receive short follow-up surveys about varied aspects of their experience, offering important guidance for you
Reputation Management
Consumers look to online reviews for input about their shopping decisions. One bad experience can influence many future purchases. Catch and resolve negative experiences to reduce harmful reviews and encourage positive ones
15 Survey Types
Utilize valuable insight and important information to improve your operation with an array of psychographically crafted and behavorial psychologist approved Customer Journey surveys- Based on your specific business
Customer Retention & Referral
Acquiring new customers is expensive, with estimates that it can be 8x-10x more costly to get new customers than retain existing. Keep your customers and incentivize their loyalty & referrals for increased sales and decreased marketing costs
We Make it Easy
It's all About Personalization
A Simplified Tool That Puts You in Control
(without always needing to be there to control it)
RipeMetrics Surveys in 3 Steps
1. Automated Messaging
Customers are thanked after a purchase and then asked to complete a simple 3-4 question survey about their experience
2. Customer Engagement
Customers give reviews that offer essential insight about products and services in Performance Measures, Net Promoter Scoring (NPS), other Key Value Metrics & Leading Indicators
3. Insightful Data
Feedback appears on your dashboard instantly. Employees can tag, search and filter results to respond & resolve any concerns immediately.
Improved with Behavioral Science
We work with a behavioral psychologist to craft demographic & psychographic customer journey surveys and messaging. Creating a better mechanism for capturing and utilizing valuable feedback.
The Importance of CX
(Customer Experience)
Better Solutions for Cannabis Operators
Retail Dispensary
Experience Management
- An intensely competitive and highly challenging environment
- Score an edge and excel with better understanding of your performance
Retail Delivery
Experience Management
- The fastest growing and increasingly competitive segment in cannabis
- Get the information you need to become a dominant force
Brand & Product
Experience Management
- Gain input from consumer feedback to show distributors & retailers that your products are superior
- Make insightful product refinements
Wholesale Distribution
Experience Management
- Cut risk in an expensive business model by knowing more about product performance
- Effectively prove to retailers why your products are better
Partners & Integrations
“We’re using RipeMetrics to learn about what products our customers want, don’t want and what flaws there are in our service. It’s extremely valuable because we’re able to update our product selection and business practices based on the feedback we receive. We’re making improvements that will give customers what they want.”
Sean Spicer
Director of Marketing, M Delivers
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World Class Customer Experience
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