Pricing
Let's be honest here.
Ecommerce stores don't make money directly from collecting contacts and profiles in a CRM, managing pipelines or building creatives.
So we won't charge for that.
"RipeMetrics isn't just another tool – it's a growth partner. They don't nickel-and-dime us for every feature. Instead, they focus on what truly matters: helping us launch impactful campaigns, build customer loyalty, and make data-driven decisions. It's refreshing to work with a platform that's genuinely invested in our success."
But hey, if you're happy running a small, successful business that's OK with us - keep doing what you are doing and enjoy our free edition. Just share the love, post a few nice words sometime and we're good!
Get 2 months for free by subscribing yearly.
RipeEngageplan
Ideal for medium-sized, scaling businesses with omni-channel marketing
RipeIntelplan
Designed for medium-to-large businesses with multiple stores and product categories
Plan your growth with flexible add-ons
GrowthBundle
5000 AI Chatbot, Email, Voice and Text messages per month
$49
Frequently asked questions
Have a different question and can't find the answer you're looking for? Reach out to our support team by sending us a message and we'll get back to you as soon as we can.
- What is a 'message'?
A message is any individual exchange that is handled by our platform that is between you and a remote party outside your domain. ChatBot responses, marketing emails, surveys and voice calls are all considered to be 'messages'.
- What happens if I run over my monthly message limit?
No problem! We won't cut you off. Just continue to run your business and we can review your usage levels at the end of each monthly billing period. You can either install a growth bundle or manage your messages back within your limit.
- Can I upgrade or add growth bundles anytime from the app?
Yes, from within the billing options under your account settings.
- Will there be any additional carrier charges for phone or text messages added to my account?
No! RipeMetrics will not pass any additional fees from carriers or network providers. These charges are included within your subscription.
- What if I have multiple stores?
RipeMetrics is a Customer Growth Platform that allows you to manage multiple stores under a single license and manage your reports and customer metrics separately. However, if each store needs a completely dedicated account, then each store will need a user license.
- Can I share my landing page and campaign content with other users?
Yes. You can assign multiple users to a store, all of whom can share and collaborate on creative content, campaigns, customer groupings, etc.
- Are there limits to the number of campaigns I can create and archive?
No, you can access all our creative features, create and archive an unlimited number of campaigns using all editions of our Customer Growth Platform.
- Will I need to sign a contract?
There is no contract required. You can cancel at any time.
- Will I be charged for adding contacts or prospects?
No. Our pricing is not input-based and RipeMetrics will not charge you for ingesting data or building up your customer database. We charge only for users and output (messages, campaigns, surveys, etc).
- Does each user license come with a message bundle?
Yes, for each RipeCRM user license purchased you will receive a 500 message/mo bundle. This rises to 5000 for RipeEngage and 10000 for RipeIntel.
- What are your support SLAs?
You can view our support SLAs here.
- Why choose RipeMetrics over other customer growth platforms?
RipeMetrics is the only AI-native customer growth platform built specifically for e-commerce businesses. Our platform combines customer experience, CRM, marketing automation, and powerful AI capabilities in a unified solution, giving you a single pane of glass to understand your customers and drive growth.
- How does RipeMetrics help me stand out in a crowded e-commerce market?
With RipeMetrics, you can leverage AI to gain deep insights into your customers' behavior, preferences, and pain points. This allows you to create highly personalized and engaging experiences that resonate with your audience, building loyalty and driving repeat business.
- Can RipeMetrics really save me time and money?
Absolutely. By consolidating multiple tools into one platform, RipeMetrics streamlines your operations and eliminates the need for costly integrations. Our AI-powered automation and optimization features also help you work smarter, not harder, freeing up time and resources to focus on strategic growth initiatives.