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The best advice and guidance on running an effective and profitable Customer Experience (CX) from the experts in the field
Customer Experience is the sum of all the interactions a customer has with your company over the life of the “relationship”. Most importantly, it’s the feelings, emotions, and perceptions your customer has about those interactions....
What are metrics, and why do many businesses think they are important to understand when running an operation?
Customer Experience is the sum of all the interactions a customer has with your company over the life of the “relationship”
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